You have just bought your shiny new automated system. It has been installed and commissioned. In some respects, that was the easy part. There are challenges of course in doing so, but you have had a lot of expertise from the supplier and you have your own project team. But the people who delivered the solution will move on. It is vital for the successful operation of the system that knowledge is gained and retained within the operations team, and that processes and team are put in place to run and maintain the system. The easiest way to accomplish this is for key people to be part of the project team or work closely with them.