Let’s start with the easy bit – you don’t have to know what equipment and systems you want………..at the start! Though it should be said that it is a good idea to at the end of the process, when you sign a contract. However you should be clear on your objectives. The objectives should focus on your requirements, such as reducing labour, improving productivity, reduction in costs, managing growth, etc. If you have a vision of a brave new world in your warehouse rather than focusing on your objectives you should probably go and lie down until it goes away.